00971 6 7474626, Fax: 00971 6 7474625itsupport@gtcdxb.com


Total Network Support

IT networks are becoming increasingly diverse and complex. As a result it is harder for companies to have all of the necessary in-house knowledge and resources to support every incident effectively.

Our clients have found it more efficient and cost effective to outsource their network support requirements to Concise Technologies. Being a trusted technology partner for companies of all sizes and sectors has allowed us to develop and constantly improve our Total Network Support Plus service.


Key Benefits:

  • Proactive remote managed service and reporting
  • Priority Service Level Agreement (SLA)
  • Dedicated 1st / 2nd / 3rd Line Service desk team
  • 24/7 System Monitoring
  • No downtime with ‘run silent’ updates & patch management
  • Unlimited on-site support
  • Unlimited remote managed support
  • Pre-emptive maintenance visits
  • Equipment audits
  • No travel time & expense charges
  • Enhanced priority response SLA
  • Extended cover (8.00am to 6.00pm)
  • Bespoke system health & performance reports
  • Software rebuilds of desktop PC’s and notebooks
  • Rebuild of servers
  • Incident cover for Virus & Spyware infections
  • Tailored to exactly meet your network, service level and budget requirements


We would love to hear from you! Please fill out this form and we will get in touch with you shortly.